My students are constantly asking me how they can avoid scope creep, and there are a few things that I always tell them.
But before I tell you what those things are, just so we are on the same page, let’s start by covering what scope creep actually is.
Let’s say you agree to do some work for a client, and you agree on the fee you are going to charge, but then as you work through the project, it ends up taking you longer than you thought and you don’t actually make a profit on the job.
That’s scope creep.
Scope creep is when the work takes longer than you expect.
It’s partly a pricing issue, partly a project management issue.
I’m going to share with you a few ways you can deal with it.
What Causes Scope Creep
You can’t deal with your scope creep until you have identified what is actually causing it.
There are essentially 4 main types of scope creep:
Scope creep tends to fall into one of these 4 categories, and it usually happens without you noticing it.
If you add up all the hours at the end of a project and discover you’ve gone way over what you thought, it becomes really difficult to then start asking for more money from your client.
Being aware of the ways in which it tends to happen will help you to avoid it.
1 - Communicate With The Client From The Start
You need to deal with scope creep at the front end - the pricing end.
Make it very clear to the client in your Fixed Price Agreement, what work the job entails and what is outside the scope of work.
2 - Communicate With Your Team
Once the client has agreed to a project, you have to communicate internally within your team.
Make sure your whole team is aware of exactly what is included in the job and what is outside of the scope of work.
3 - When Scope Creep Arises
When scope creep arises, you need to know what you are going to say to the client.
You can create some scripts, and have your answers prepared so that you know exactly how to respond in the right way. This way the client won’t object because they will see it as fair.
If you want to learn more about value pricing, I run free live online training session every month which you can attend and ask me questions. Click here to register and I will send you an invitation to the next session.
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Wishing you every success on your pricing journey.
Chartered Accountant, Public Speaker and Author Amazon No.1 Best Seller, “Effective Pricing for Accountants”
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